Our Top Tips to Get More Tips From Customers
We provide you with all the tips and advice you need to improve your customer service - and maybe earn a few extra coins!
Excellent customer service is one of the most important skills to have as a taxi driver. If you don’t, then you’re also likely to have fewer customers.
Oftentimes, a good experience is what makes or breaks a customer’s decision to travel with your company, so it’s vital to make sure you’re ready to deliver.
Great customer experience is especially important, considering the tough competition in the industry. There are many different operators just a phone call away from customers, which is why you want to stand out.
We’ve rounded up our top tips to help improve your business’ reputation, make your passengers’ experience fantastic, and - most importantly - keep them coming back.
1. Be punctual for your customers
Possibly the first thing a customer will expect when ordering a taxi is that it will arrive on time. People are in a rush to get to their destination, and if they’re unable to drive or travelling by taxi is more practical, then it’s on you to get them to where they need to be, safely but promptly.
Customers are more likely to get frustrated if they are left waiting for you to arrive after the estimated time, so if you’re running late, let your customer know with a reasonable explanation to keep them happy.
2. Encourage Taxi Reviews
Want to know what customers think of your taxi service and how it could be improved? All you need to do is talk to them! You can ask for their feedback verbally at the end of the journey, or by asking them to fill out a simple form at their convenience (even easier if you use an App service which enables customers to leave reviews!).
This will help you to get an understanding of where you could improve your customer service, and how you can help improve your passengers’ experience in your taxi. This could be done with simple acts such as adjusting the seats or temperature or providing alternative payment methods for added convenience. You can then use this feedback to improve your taxi service. The happier your customers are, the more likely they are to use your taxi services again.
3. Deal with any taxi issues as they arise
It’s important to make sure your customers feel both safe and comfortable in your taxi during their journey. If any issues arise, you should deal with these immediately to reassure your customers that they are in good hands.
If they are uncomfortable, make adjustments for them wherever possible. This will help your customer to feel welcome and will make their journey more memorable. This also increases the chances of them using your taxi service again in the future.
4. Keep your taxi cab clean and tidy
A basic expectation of customers when entering your taxi is also that it will be clean, tidy, and must-free. Nobody wants to get into a cab that smells of food or has empty coffee cups and wrappers lying around.
Before each fare, make sure your taxi is clean and tidy for every passenger. Air fresheners can help make your interior smell pleasant, and a quick dust and vacuum make all the difference.
You should also make sure the exterior of your taxi is clean, and that your oil level and tyres are full to avoid any unwanted stops along the way.
5. Make it a memorable taxi ride
Customers are far more likely to remember a journey where the driver has gone the extra mile - above and beyond their normal duties. Perhaps they were patient when a customer forgot something back home, or they offered to carry an elderly passenger’s bags when dropping them off.
There are many small things you can do to make a customer’s experience in your taxi memorable, and it’s these things that help the customer remember your company and service. Even a smile and a welcoming chat go a long way for some customers! Plus, helping another person feels great!
6. Consider all areas of your service
Delivering a good, lasting impression with each passenger is important, but it’s also important to make sure that customers can also reach you easily.
Some customers will prefer to call a number directly to book a taxi, while others might appreciate a handy app or online booking service.
By ensuring all channels of communication work easily and effectively, you can give customers a seamless experience before even entering your taxi. After all, communication is key!
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